Voice recognition and machine learning make service bots better

We are on the cusp of a technological revolution whereby increasingly sophisticated tasks can be handed over from humans to machines. Organizations are embracing advancements in artificial intelligence, robotics, and natural language technology to adopt platforms that can “learn” from experience and actually interact with users. The next wave of these chatbots will have enhanced real-time data analytics and automation capabilities and the ability to integrate intelligence across multiple digital channels to engage customers in natural conversations using voice or text.